Terms and Conditions
Wedding and Event Flowers by The Unique Flower Company
These terms and conditions (the “Terms and Conditions”) are the terms and conditions upon which The Unique Flower Company (“we/us”) makes available to you, the event commissioner, any of our services. By paying the reservation fee to secure your wedding date with The Unique Flower Company you agree to the following terms and conditions.
1. The Unique Flower Company Products and Services
1.1 The Unique Flower Company products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a previously agreed ingredient or component within a design of equivalent value and quality without notice. This includes specific flowers/ plants and sundries that may not be available. I would stress that flowers and plant material are natural products and colours may differ/ be unavailable to those agreed but we will always make every effort to source products accordingly.
1.2 In the event that The Unique Flower Company are unable to supply product, service or any substitute product or service to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment. See 8.1.
1.3 All in person and telephone consultations will be made by appointment only. The initial consultations are complimentary. Once your wedding date is reserved The Unique Flower Company / Allison Emmerson is available for contact by phone and email at any stage to answer any questions and queries you may have. Additional consultations in person are chargeable to cover time and travel.
2. Prices and payment
2.1 Prices listed within the The Unique Flower Company estimated quotation for the event will remain valid for 14 days from the date sent to you, the event commissioner. Prices in the estimated quotation should be taken as a guide. Should the ingredients or components for the intended final design of the product or service rise significantly we shall notify you, the event commissioner as soon as reasonably possible and pass this cost on to said event commissioner. The estimated guide price, will be subject to change because of Variations in the flower costs from the Dutch flower market as well as changes in the design and flowers chosen have an impact on the final
2.2. The final invoice for your wedding flowers will be issued to you after your order has been confirmed. Full payment for the product or service must be received prior to the event or service and no less than 3 months before the event. The payment is to be paid by Bank Transfer. The Unique Flower Company reserves the right to cancel any event products and services, if the payment is not made by this date. We are not obliged to offer any compensation for inconvenience caused.
2.2 No change in price will occur after the final event order has been confirmed, with the exceptions of events that take place after Brexit and we leave the EU as we are unable to predict the impact on imported flower prices. These may require a price alteration to avoid loss on our behalf.
2.3 Once you have confirmed the detail, we send out your final event flower order confirmation. This is your final event flower order that you will receive on the day of the event or day before as prearranged. You can still add more to your order after your wedding flower order is confirmed, however you cannot change your confirmed order. Once flowers have been confirmed, any subsequent changes made to a event order must be submitted in writing by the bride, groom or appointed acting party.
3.1 The Unique Flower Company charges for travel at a cost of 65p per mile. For travel times over 60 minutes, a rate of £15.00 per hour, or part thereof will be charged in addition to mileage.
3.2 Incorrect personal details may lead to problems or delays in delivery, so before placing or confirming your order for a product or service, please ensure that you, the event commissioner, have provided full address and telephone details, including accurate postcode of the venue or agreed recipient and your contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
3.3 The event commissioner’s flowers will be delivered or set up at a time previously agreed between Allison Emmerson and you, the event commissioner. If for any reason we are not able to meet the delivery or set up time, the event commissioner will be notified as soon as feasibly possible.
4. Event set up
4.1 The Unique Flower Company/ Allison Emmerson will personally deliver and set up your flowers unless otherwise agreed. For large events trusted assistants are brought in to ensure smooth and timely set up.
4.2 The Unique Flower Company accepts no responsibility for any damage caused by flames or lit candles at an event once we have left the wedding set up. Whilst The Unique Flower Company can provide candles and candle vessels, it is usually the caterer and/ or venue staff that lights them and we will not therefore be held accountable for any damage caused by them.
4.3 The Unique Flower Company accepts no responsibility for failure to collect, wear or use any arrangements for specific use by the bridal party, i.e. buttonholes or bouquets, once they have been left by our team at the relevant- and pre-agreed- venue. Any oversight to correctly collect and, for example, pin on buttonholes on behalf of the wedding party as a whole, or by an individual, remains the responsibility of said wedding party and/ or individual.
4.4 The Unique Flower Company requires that we are the sole provider of floral arrangements and/ or fresh flowers and foliage décor. If you wish to add your own arrangements, please notify us. Please note, other than church flower teams, we will not work or partner with any other provider of floral décor for your event. This is non-negotiable.
5. Cancellation of The Unique Flower Company products or service
5.1 Cancellation of The Unique Flower Company products or service must be notified as soon as reasonably possible. Any Reservation fee paid will be retained regardless of the circumstances of the cancellation. As per term 2.2, we must receive full payment 3 months before the event. If you cancel your event within this time, after we have received payment from you, we will be unable to offer a refund, and will retain the full amount. We calculate this from 6 months because it would be highly unlikely we would take another booking at such short notice, thus resulting in loss of work
Please see below for following timescales and refund amounts:
9 months prior to the event date, reservation fee retained, no further payment required.
6 months prior to the event date, 50% of the total balance is to be paid on cancelation.
4 -5 months prior to the event date, 75% of the total balance is to be paid on cancelation.
3months prior to the event date, 100% of the total balance is to be paid.
6. Transferring the event date
If your event has to be transferred to another date, we require you to fill in ‘The Unique Flower Company Event Date Transferral Form’.
6.1 We ask for a 50% payment of your estimated full balance to transfer your event, this is to cover the work that has been undertaken for your wedding and any materials sourced for your event. Once the form and payments have been received, all the details for your new event date will be confirmed and reserved. This 50% payment is non refundable.
6.2 Please understand we cannot guarantee The Unique Flower Company will be available for the new event date if we already have other events booked. We ask that you contact us to check our availability straight away. Please understand if we cannot transfer your date we retain your initial reservation fee. The final balance is to be paid in full 3 months before the event date. This is to be paid by Bank Transfer.
7. Complaints about The Unique Flower Company products or services
7.1 In the event that the event commissioner is not satisfied with The Unique Flower Company product or service, any complaints along with photographic evidence should be addressed in the first instance, and within 1 working day of the delivery date, to:
Address: The Unique Flower Company, Allison Emmerson,
69 Farthingale Way, Hemlington, Middlesbrough, TS8 9RW
7.2 Because of the perishable nature of our products, the event commissioner will be advised upon delivery how to store/ care for your product and we ask that you fulfil this. Usually, the instruction will be to keep the product in a cool place, away from draft, heat or strong fumes and, if a bridal bouquet, in its water bubble, tissue paper or gift bag until usage.
8. Disclaimer- Ill health, Acts of God or adverse weather conditions
8.1 Whilst we agree to use our reasonable endeavours to ensure that The Unique Flower Company Service is fully operational and error-free we cannot guarantee this. Acts of God, sudden ill health and adverse weather conditions may affect our ability to deliver The Unique Flower Company product or service. However, in cases of adverse weather we will remain in contact with the event commissioner in the lead up to the event and, if the event is out of season, we will discuss a contingency plan with the event commissioner. If Allison Emmerson is injured or becomes too ill to personally provide the products and services for the event, The Unique Flower Company will make every effort to secure a replacement florist. If this situation should occur and a suitable replacement is not found, responsibility and liability is limited to offer a refund of the payment received.
Ultimately, we can accept no responsibility for Acts of God, sudden ill health or adverse weather conditions and if we are prevented from providing The Unique Flower Company service or product as agreed, then we can only offer a refund of the monies paid.
9. Props, styling and décor
9.1 Items hired or borrowed from The Unique Flower Company (such as vases, containers, props) shall at all times remain the property of The Unique Flower Company. You are responsible for the goods during the hire period from the time of delivery until the goods are accepted back into the possession of Jenny Fleur Event Florist. All items must be returned in the condition they were delivered or a replacement fee for the item will be charged. The hire period for all goods supplied by The Unique Flower Company will be variable and agreed prior to your wedding day, along with details for return/collection.
10.1 We reserve the right to supplement and amend the Terms and Conditions of The Unique Flower Company product or service from time to time. We will inform the event commissioner of any changes to The Unique Flower Company terms and conditions. By the act of paying your event reservation fee you are, proceeding with the reservation and entering into a contract and therefore agree to these Terms and Conditions and changes made. These will always only be minor changes to wording. Any major changes that could affect you will be presented to you first.
10.2 Additionally, we reserve the right to suspend, restrict or terminate The Unique Flower Company products or services for any reason at any time.